Privacy Policy

1. Information We Collect

When you use EZY Boost services, we collect the following types of information:

1.1 Information You Provide Directly

• Business Information: Business name, address, phone number, website, and service areas
• Contact Details: Your name, email address, phone number, and position
• Google Business Profile Access: Login credentials or manager access to your GBP account
• Payment Information: Credit card details or bank information for service payments
• Communication: Emails, messages, and feedback you send us

1.2 Information We Collect Automatically

• Usage Data: Pages visited, time spent on site, and interaction with our services
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: Small data files stored on your device to improve your experience

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our Google Business Profile optimisation services
• To communicate with you about your account, updates, and support requests
• To process payments and send invoices
• To analyse and improve our services and website performance
• To send marketing communications (with your consent)
• To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We engage trusted third-party companies to perform functions on our behalf, including:

• Payment processing (Stripe, PayPal)
• Email delivery (Mailchimp, SendGrid)
• Website hosting and analytics
• Customer relationship management

These providers have access only to the information necessary to perform their functions and are obligated to maintain confidentiality.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

3.3 Business Transfers

If EZY Boost is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• SSL encryption for all data transmission
• Secure password hashing and storage
• Regular security audits and vulnerability assessments
• Limited access to personal information (employees only)
• Two-factor authentication for administrative access

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites (including EV Ezy). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

• Active accounts: Information retained while you use our services
• Inactive accounts: Information deleted after 2 years of inactivity
• Legal obligations: Some information may be retained longer if required by law

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email to registered users
• Displaying a notice on our homepage

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have breached your privacy rights, you have the right to complain to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

We encourage you to contact us first so we can attempt to resolve your concerns directly.